GTM and Revenue
Customer Success Intern
About the role
We're looking for a Customer Success Intern to support how we deliver and manage RevRag AI's In-App and Voice AI Agents for our BFSI customers. You won't own customer accounts directly, you'll shadow the team, help manage timelines and deliverables, and help ensure customers have a smooth experience.
You'll work closely with the Forward Deployed Engineering (FDE) team to make sure high-quality agents are delivered, help monitor and improve agent quality, and build the internal SOPs and checklists that make delivery repeatable. It's a hands-on role where you'll learn how enterprise BFSI customers adopt AI.
Key Responsibilities
- Shadow the delivery and success process and help manage timelines and deliverables across customer accounts (you won't own accounts directly).
- Work closely with the FDE team to ensure high-quality agents are delivered to customers.
- Monitor agent quality and performance, flag gaps, and help make the agents better.
- Help create and iterate SOPs, checklists, and internal docs to smooth out the client experience.
- Analyze conversations and call data to surface insights, issues, and improvement opportunities.
- Support onboarding and customer communication, and help coordinate resolutions with product and engineering.
- Gather and organize customer feedback, and help prepare review and QA materials.
What We're Looking For
- Excellent written and verbal communication and a customer-first attitude.
- Strong analytical skills and comfort working with data (spreadsheets, dashboards).
- Ability to manage multiple stakeholders and follow through on tasks.
- Genuine curiosity about AI, BFSI, and SaaS products.
- A proactive, ownership-driven mindset with strong attention to detail.
- Familiarity with tools like Excel, Google Sheets, Notion, or CRM tools is a plus.
- Currently pursuing or recently completed a degree in business, engineering, or a related field.
What You'll Gain
- A front-row view of how enterprise BFSI customers adopt and scale AI.
- Hands-on experience in customer success, delivery management, and product operations.
- Working closely with the FDE team and other cross-functional teams.
- Learning to build SOPs and turn usage data into insights.
Success in This Role
- Help ensure quality agents are delivered on time across accounts.
- Help improve agent quality through monitoring and feedback with the FDE team.
- Build SOPs and checklists that make delivery smoother and more repeatable.
- Demonstrate strong ownership, attention to detail, and learning velocity.
About RevRag AI
RevRag AI is a Bengaluru-based deep-tech startup building production-grade Voice AI and LLM-powered automation for customer-facing workflows. Our multilingual, in-app AI agents plug directly into BFSI journeys, improving digital onboarding, sales, and support while cutting operational cost by up to 70%.
We work with leading BFSI organisations including Mahindra Finance, Motilal Oswal, PayTM Insurance, PhonePe, KreditBee, Razorpay, Udaan Capital, Kissht, PolicyBazaar, InsuranceDekho, Open Capital, and EaseBuzz.