Forward Deployed Engineer

Key Responsibilities

• Build and deliver customer deployments: configure Voice and In-App AI Agents, wire up tools and guardrails, and take them from setup through go-live.
• Write, iterate, and tune prompts and conversation design for the agents, including multilingual and edge-case handling, and measure quality with evaluations.
• Integrate agents with customer systems via APIs, SDKs, and telephony.
• Run evaluations and help improve agent accuracy, latency, and conversion.
• Debug production issues and improve reliability and quality.
• Prepare and support demos and walkthroughs for customer stakeholders.
• Work closely with senior FDEs, product, and engineering; document deployments and contribute to reusable playbooks.
• May occasionally travel to or work from client sites to support deployments and help ensure smooth operations.

Experience

• 2-3+ years building and shipping production software.
• Hands-on experience with LLM and GenAI applications (prompting, RAG, tool calling), ideally in production or real customer settings.
• Comfort working in fast-paced environments with ownership of your work; customer-facing exposure is a plus.

Technical Skills

• Solid Python and good software engineering fundamentals.
• Practical prompt engineering for LLM agents (system prompts, tool use, structured outputs), and eagerness to go deep on it.
• Working knowledge of LLM application development.
• Understanding of APIs, webhooks, and SDK integration.
• Some experience with cloud platforms (AWS preferred); willingness to debug production and learn reliability and latency fundamentals.
• Good written and verbal communication, comfortable in customer conversations and demos.

What We're Looking For

You're a great fit if you:

• Ship quickly and iterate, and enjoy crafting prompts and agent behaviour until they work reliably in production.
• Are comfortable talking to customers and translating needs into working configurations.
• Take ownership of your work end to end.
• Are curious and a fast learner, and thrive in a fast-changing environment.
• Care about quality and customer success.

Success in This Role

You'll be successful if you:

• Reliably deliver your deployments on time and with quality.
• Write prompts and configurations that hold up in production.
• Grow into owning deployments end to end.
• Contribute playbooks and improvements back to the team.
• Build trust with customers and teammates.

Bonus Points

Experience with any of the following will be highly valued:

• Exposure to Voice AI systems
• LiveKit Agents, Pipecat, or WebRTC
• Telephony integrations
• Prompt engineering or conversation design for chatbots or agents
• BFSI, fintech, or insurtech domain exposure
• Indian language and multilingual systems
• Building AI or automation projects end to end