How Agentic AI Rescues Your FinTech Onboarding Flow

Most PMs and marketers in fintech would agree: onboarding in BFSI is a notorious pain point in India.

A Deloitte study reveals that 38% of clients abandon the process due to lengthy processing flows and paperwork. Other industry reports show abandonment rates as high as 63-70% when processes are perceived as too complex or slow.

On the GTM front, losing even a third of eager prospects before they start is nothing short of a revenue emergency.

Why Traditional GTM Channels Are Falling Short

Traditional retention and onboarding boosters - SMS, WhatsApp reminders, IVR calls are visibility tools, not rescue systems.

They often fail due to:

• Spam fatigue (customers ignore yet another reminder)

• Template rigidity (generic messages can't solve specific problems)

• Frustrating IVR menus (press 1 for... press 2 for...)

  
  

What they fundamentally lack is proactive, contextual, real-time intervention.

Add to that the manual complexity of pulling drop-off data, creating customer segments, and triggering campaigns - the act of rescuing drop-offs becomes tedious and unsustainable.

The result? Many users never complete onboarding, quietly abandoning before even starting their customer journey.

Agentic AI: The GTM Booster for Your Onboarding Flows

Agentic AI is nothing but autonomous AI agents that act proactively within defined boundaries - elevating your GTM operations from static messaging to action-oriented rescue.

So how do these AI agents deal with onboarding drop-offs? Simple!

Proactive Outreach

Instead of waiting for idle users, Agentic AI proactively calls or messages them, contextually nudging them in their local language and explaining the next step.

Example: Customer's PAN upload fails → AI calls within 8 minutes → Guides them through proper lighting and angle → Document uploaded successfully

In-App Guidance

Agents embed inside apps, guiding users through KYC steps, form entries, or document uploads - just like a human buddy would. This helps in reducing friction and confusion.

Example: User confused about account type → AI pops up in-app → "For salary credit, choose Savings Plus. Here's why..." → User proceeds confidently

Human Handoff on Demand

When the agent detects uncertainty or complexity, it seamlessly escalates to a human agent with full context maintained - no need for customers to repeat themselves.

Example: Complex eligibility question → AI recognizes uncertainty → "Let me connect you with our specialist who can help with this specific case" → Human agent receives full context.

Quantified Impact and Strategic ROI

The numbers speak for themselves:

📊 A 2023 study: BFSI institutions optimizing digital onboarding reduced drop-off rates by up to 60%

📊 Another report states: 61% of customers would switch to a digital-first bank if onboarding were faster 63% abandon specifically due to complexity

Translation: Onboarding complexity is what turns your customers off - and costs you millions in lost revenue.

GTM Amplification with RevRag AI

Imagine launching a GTM campaign to acquire new customers, only to lose 60% at the last step. RevRag AI turns this problem into a growth engine with its AI calling agents and embedded AI agents:

✅ Rescuing Drop-Offs

Customers stuck on KYC get instant re-engagement via voice or embedded agents in their language.

Before RevRag AI: Customer abandons at document upload → Generic SMS 48 hours later → Customer ignores → Lost forever

With RevRag AI: Customer abandons → AI calls within 10 minutes → Specific help in Hindi/Tamil/Telugu → Customer completes → Revenue recovered

✅ Seamless Journey Continuity

No manual handoffs or lost context, AI keeps the funnel alive from first click to final conversion.

Traditional approach: Customer contacts support → Support has no context → Customer must explain everything → Frustration increases → Higher likelihood of abandonment

RevRag AI approach: AI maintains complete context → Knows exactly where customer is stuck → Provides specific solution → Seamless progression → Happy customer

Why RevRag AI's Agentic AI is Different

Built for Indian BFSI Realities:

• Multilingual Support - 12+ Indian languages with financial terminology

• Autonomous Action - Doesn't just chat, actually solves problems

• Smart Escalation - Knows when to bring in human experts

• Compliance-Native - RBI/IRDAI guidelines embedded

• Multi-Channel - Voice + In-app + WhatsApp + SMS

Agentic AI is the booster shot your onboarding process desperately needs.

While you're reading this, 63% of your prospects are abandoning onboarding. Every hour you wait costs you customers you've already paid to acquire.

The question isn't "Should we deploy AI?" It's "Can we afford not to?"

FAQs

Q: What is the primary reason customers abandon BFSI onboarding, according to the data?

• A: The primary reasons are lengthy processing flows, excessive paperwork, and perceived complexity or slowness. Industry reports show abandonment rates can be as high as 63-70% due to these factors.

  
  

Q: Why are traditional GTM tools (SMS, WhatsApp, IVR) failing to rescue drop-offs?

• A: They lack proactive, contextual, real-time intervention. They are visibility tools, not rescue systems, and often fail due to spam fatigue, template rigidity (generic messages), and the frustrating experience of IVR menus.

Q: What exactly is Agentic AI in the context of customer onboarding?

• A: Agentic AI refers to autonomous AI agents that act proactively within defined boundaries. They elevate GTM operations from static messaging to action-oriented rescue, solving problems without waiting for human intervention.

  
  

Q: How does Agentic AI achieve proactive outreach that traditional SMS/calls can't?

• A: Agentic AI triggers outreach contextually and in real-time. For example, if a user's PAN upload fails, the AI calls within minutes to guide them step-by-step through the process in their local language, addressing the specific failure point.

Q: What is "In-App Guidance" and how does the Agentic AI deliver it?

• A: In-App Guidance means the agent embeds directly inside the mobile app or web flow, acting like a human guide. It pops up to advise users on complex form entries (e.g., choosing the correct account type) at the exact moment of confusion, reducing friction.

Q: How does Agentic AI handle complexity that requires a human touch?

• A: The AI uses Human Handoff on Demand. When the agent detects uncertainty or a complex question, it seamlessly escalates the customer to a human specialist, providing the human agent with full context so the customer never has to repeat themselves.

Q: What is the proven impact of optimizing digital onboarding?

• A: Studies show that BFSI institutions optimizing digital onboarding can reduce drop-off rates by up to 60%, directly translating to millions in recovered revenue.

  
  

Q: What makes RevRag AI's Agentic solution specifically suited for the Indian BFSI market?

• A: RevRag AI is built with Compliance-Native architecture (RBI/IRDAI guidelines embedded), offers Multilingual Support (12+ Indian languages with financial terminology), and provides Autonomous Action across multiple channels (Voice, In-app, WhatsApp, SMS).

  
  

Q: What is the strategic ROI of implementing Agentic AI for onboarding?

• A: The strategic ROI is transforming the acquisition funnel from a leakage point (losing 60% of paid-for leads) into a growth engine. It ensures seamless journey continuity, converting prospects you've already paid to acquire.