Turn Onboarding Drop-offs Into Activated Users
Most BFSI apps lose over half their users during onboarding. RevRag's in-app agent detects where users struggle, intervenes in real time, and guides them to successful activation, without a single support ticket.
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The Onboarding Crisis in BFSI
Every major BFSI app faces the same problem. Users sign up with intent, but they never complete activation.
KYC Drop-off
Over 55% of users abandon KYC halfway due to document confusion, technical errors, or unclear instructions.
Slow Time-to-Value
Users who take more than 3 minutes to understand a product are 70% less likely to complete onboarding.
High Support Volume
Onboarding-related queries account for over 40% of all customer support tickets in BFSI companies.
The result? Up to 70% of potential customers never complete onboarding.
How RevRag Fixes Onboarding
Our in-app agent becomes the best onboarding manager your users have ever had, available 24/7, never impatient, always helpful.
Real-time Confusion Detection
The agent monitors user behavior, repeated field re-entries, long pauses, back navigation, and intervenes proactively with context-aware guidance.
Step-by-Step KYC Guidance
Walks users through every KYC requirement, explains what documents are needed and why, and helps troubleshoot upload issues in real time.
Personalized Language Support
Detects user language preference and switches seamlessly. Supports Hindi, Tamil, Telugu, Marathi, Bengali, and 15 more languages.
Smart Form Autofill
Uses data already available from the user profile, CRM, or previous interactions to pre-fill fields and reduce manual entry friction.
How the Agent Works
User Enters Onboarding Flow
The RevRag SDK detects the onboarding screen and activates the agent in passive monitoring mode.
Confusion Signal Detected
The agent picks up behavioral signals: hesitation, re-entry, rage taps, or a specific trigger point you define.
Proactive Intervention
The in-app agent appears with contextual help, not a generic popup, but guidance specific to what the user is struggling with.
Resolution & Completion
The agent resolves the issue, guides the user to completion, and logs the interaction for product team insights.
Results Our Customers See
5-15%
Improvement in onboarding completion
40%
Reduction in KYC drop-off
60%
Fewer onboarding support tickets
2 hrs
Average integration time
Stop losing users at the finish line
Every user who drops off during onboarding is a CAC that never converted. Let RevRag fix that.
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