Use Case: Collections

Recover Dues Faster with Empathetic AI Calling

Reduce NPA and improve recovery rates with AI calling agents that negotiate payment plans, send reminders, and handle objections fully TRAI compliant.

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Collections Agent Dashboard

Why Collections is Broken

Traditional collections is expensive, non-compliant, and burns out your best agents on work that AI can handle.

Low Recovery Rates

Manual collection calls reach less than 30% of delinquent customers. Timing, frequency, and tone are inconsistent, leading to missed recovery opportunities.

Agent Burnout

Collections is among the highest-attrition roles in BFSI. Repetitive objection handling, abusive calls, and pressure targets cause rapid agent turnover.

Compliance Risk

TRAI regulations, calling time windows, and DND restrictions create a minefield. One non-compliant call can trigger penalties and regulatory scrutiny.

How RevRag Transforms Collections

AI agents that call, negotiate, and recover at scale, with empathy, and within every regulatory boundary.

Personalised Payment Reminders

AI agents call at the optimal time window, greet customers by name, reference the exact due amount, and offer multiple repayment options in a natural tone.

Negotiation Scripts

Trained on hundreds of successful recovery conversations, the agent handles common objections job loss, medical emergency, temporary hardship with empathy and structured options.

CRM Auto-Logging

Every call outcome, payment commitment, and objection is automatically logged to your CRM. Zero manual entry, full audit trail.

100% TRAI Compliant

Built-in calling time restrictions, DND checks, call frequency caps, and consent management ensure every interaction meets TRAI guidelines.

How the Agent Works

01

Delinquency Identified

RevRag pulls overdue accounts from your loan management system or CRM, segmented by days past due and risk profile.

02

Personalised Call Initiated

The AI voice agent calls within TRAI-compliant windows, using the customer's preferred language and a conversational, empathetic tone.

03

Negotiation & Commitment

The agent presents repayment options, handles objections, and confirms a payment plan or date, all in real time.

04

Outcome Logged & Followed Up

Call outcomes are synced to CRM instantly. Follow-up reminders and payment link messages are triggered automatically.

Results Our Customers See

2x

Recovery rate improvement

70%

Reduction in collections cost

100%

TRAI compliant calls

3x

More customers reached daily

Stop leaving recovery on the table

Every missed call is a missed recovery. Let RevRag's AI reach every customer, every day, at scale.

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