Scheduling, Retries & Compliance Settings
Control exactly when your campaign runs, how many times it retries unreached customers, and which numbers are automatically excluded - all from a single configuration screen.
In this series
- 1Campaigns Overview & Dashboard
- 2Choosing a Campaign Type
- 3Uploading Records & Mapping Variables
- 4Scheduling, Retries & Compliance Settings
- 5Launching & Monitoring Your Campaign
- 6Best Practices & Troubleshooting
Launch Timing
Choose when the campaign begins processing records.
Launch Immediately
Calls begin as soon as you click Launch. Records are queued and processed in order, subject to your calling window settings.
Best for: urgent outreach, time-sensitive collections, same-day reminders.
Schedule for Later
Set a specific date and time. The campaign will activate automatically without any manual action needed on launch day.
Best for: pre-planned campaigns, business-hours calling, event reminders.
Daily Calling Window
The calling window restricts when calls are placed each day. Records that aren't reached within the window are automatically held and retried the following day at the start time.
| Setting | What it controls | Example |
|---|---|---|
| Start Time | Earliest time calls are placed each day | 10:00 AM IST |
| End Time | Latest time new calls can be initiated each day | 6:00 PM IST |
| Campaign End Date | Final date after which no calls are made | 30 June 2026 |
Retry Settings
Most customers miss the first call attempt. Retries automatically re-queue unreached records and place a new call on a later day. This is one of the most impactful settings for improving overall connect rate.
How Retries Work
You configure the number of retry attempts and the day spacing between them. RevRag AI will only retry records that were not connected - answered calls are not retried regardless of the outcome.
| Attempt | Timing | Notes |
|---|---|---|
| Attempt 1 - Initial | Day 1 | All records in the campaign |
| Attempt 2 - Retry 1 | Day 2 | Only unconnected records from Attempt 1 |
| Attempt 3 - Retry 2 | Day 4 | Only unconnected records from Attempt 2 |
Do Not Call (DNC) Filtering
DNC filtering automatically excludes numbers that should not be contacted. When enabled, RevRag AI checks each record against your DNC list before placing a call.
What Belongs on a DNC List
Opted-out customers
Users who have explicitly asked not to be called.
Regulatory blocks
Numbers on national or sector-specific DNC registries.
Internal suppressions
VIP customers, employees, or numbers flagged by your team.
Reachability Check
When enabled, RevRag AI verifies that a phone number is active and reachable before placing a call. Numbers that fail the reachability check are skipped and logged as unreachable - saving you the cost and time of a failed call attempt.
Fewer wasted attempts
Skip inactive or disconnected numbers automatically.
Lower call costs
Only pay for calls placed to reachable numbers.
Better metrics
Connect rate calculations reflect real reachable audiences.
Once you are happy with all settings, proceed to the final step - reviewing your configuration and launching the campaign.
See RevRag AI in Action
Book a demo and see how agentic AI can transform your BFSI customer journeys.
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