Resolve 80% of Support Queries Without a Human Agent
Handle account queries, transaction disputes, document requests, and service complaints 24/7 with AI agents that understand BFSI context deeply.
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The BFSI Support Crisis
Support teams are drowning in volume while customers wait longer than ever for answers.
High Ticket Volume
Support teams are overwhelmed with repetitive queries balance checks, transaction status, document uploads that consume agent time and delay real issues.
Long Resolution Times
Average handle time in BFSI support exceeds 8 minutes. Queue wait times can stretch to hours, frustrating customers exactly when they need help most.
Inconsistent Quality
Support quality varies by agent, shift, and training level. A single wrong answer on a dispute or compliance query can create serious downstream risk.
How RevRag Transforms Support
AI agents that understand your products, policies, and customers resolving queries instantly across every channel.
Instant Query Resolution
The AI agent answers account queries, balance inquiries, transaction statuses, and product FAQs instantly, with zero wait time, 24/7.
Document Collection Bot
Collect KYC documents, dispute evidence, or income proofs through a guided, in-app or WhatsApp flow without any human agent involvement.
Escalation Routing
When a query exceeds agent confidence, it escalates seamlessly to a human agent with full conversation context, so customers never repeat themselves.
Policy-Aware Responses
The agent is trained on your product policies, RBI guidelines, and compliance constraints, ensuring every answer is accurate and audit-ready.
How the Agent Works
Customer Initiates Query
Customer opens support via in-app chat, WhatsApp, or voice. The agent identifies intent within the first message.
Context Retrieved
Agent pulls account data, recent transactions, and previous interactions from your CRM and core banking system in real time.
Resolution Delivered
The agent resolves the query directly, collects required documents, or processes simple requests without human involvement.
Escalation When Needed
Complex or sensitive queries are transferred to a human agent with full context attached, ensuring continuity and speed.
Results Our Customers See
80%
First-contact resolution rate
60%
Reduction in support cost
4.8/5
Average CSAT score
24/7
Support availability
Cut support costs without cutting quality
Let AI handle the volume so your human agents can focus on what actually matters.
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